Personal data protection policy

Last modified : March 2019

We value your data. We look after it with the utmost care.

Our personal data protection policy hereinbelow described (hereinafter "Policy") has been drawn up to inform you about the practices and conditions under which Mooncard SAS - Société par Actions Simplifiées - is registered in the Paris Trade and Companies Register under number 818 620 783 and located at 18 rue de Londres, 75009 Paris (hereinafter referred to as "Mooncard" or the "Company") collects, uses and retains your personal data (hereinafter referred to as "Data").

Within this policy, we describe the different types of Data we may collect and/or process when you access the website (hereinafter the " Website ") as well as the website (hereinafter the " Platform "), website (hereinafter the " Blog " and website (hereinafter the " Overview pages ").

.Collectively, the above-mentioned URLs are referred to as " Websites ". The use of all the Websites is subject to this Policy.

.It will be regularly updated to keep it in line with the various laws and regulations relating to technology and personal data protection. Any changes will be subject to a dedicated notification.

This Policy is deemed to be divisible such that if one or more of the clauses is declared invalid or contrary to the regulations, it will be deemed unwritten and will not lead to the invalidity of the other clauses.

This Policy applies to Data collected through the collection forms enabling to :

  • Download the documentation available on the Website and/or the Mooncard solution and/or create a user account for the Mooncard solution,
  • Register on the Blog and/or the Overview Pages,
  • Contact us and/or our partners,
  • Report illegal content,
  • Book a training course,
  • Subscribe to Newsletters about the Mooncard solution and/or events organised or attended by Mooncard and/or the official Mooncard blog.


This Security Policy does not apply to information collected by any third parties by any means - including content linking to the Websites.

Please read the Policy carefully to understand clearly our practices regarding the treatment of your Data and be aware that viewing and/or using our Websites necessarily implies acceptance of this Policy.

If you do not accept our Data Policy, please do not use our Websites.

You are responsible for providing complete and current information to Mooncard.


Depending on your interactions and your purpose on the Websites (use of the solution, creation of a user account, Newsletters, filling in contact forms, telephone exchanges, Blog, etc.), we may collect the following Data:

  • Your e-mail address will be mandatory on all our forms in order to : Download the documentation available on the Websites and/or create a user account for the Mooncard solution, contact us and/or our partners, book a training course, report illicit content, subscribe to the Newsletters relating to the Mooncard solution and/or to events organised or in which Mooncard is participating and/or to the official Mooncard blog
  • Data such as your name, first name, e-mail address and telephone number may be requested;
  • Browsing Data: this concerns data relating to how you use the Websites, including IP address, the browser used, the duration of browsing, the search history, the operating system used, the language and the pages viewed;
  • Data about your visits to our Websites, including traffic data, log files and other data or communication resources you use when accessing our Websites;
  • Data relating to the use of social networks when using their features.


Data may be collected and processed in several ways on the Websites.

It may be collected directly when you provide it to us through forms. For example, when creating a user account, subscribing to the Newsletters available on the Websites, downloading the solution and the documentation available on the Websites, booking training courses or reporting illegal content.

We may also ask you for your Data when you use the various contact forms on the Websites and/or when you contact Mooncard by telephone or e-mail.

A copy of your communications with Mooncard, including e-mail addresses, is made and stored each time you communicate with one of our employees.

You may submit information to us for publication ("Submissions") on our freely accessible Websites or to other users or third parties at your discretion.

Your Contributions posted on the Websites are published under your responsibility and at your own risk.

Mooncard cannot control the actions of other users of the Websites with whom you share your Contributions. It is, therefore, your and their responsibility.

Thus we cannot guarantee any of your Contributions. We will send you, if necessary, a justification by e-mail.

Requests for deletion of Contributions published on the Websites, as well as any other request relating to personal data and your rights can be addressed to

We reserve the right to refuse to remove any of your Contributions. We will send you a justification by e-mail if we do so.

Mooncard also collects your Data indirectly by means of cookies/trackers. A Cookie Policy is available to help you better understand its functions.


We collect data for the following purposes :

  • To introduce you to our Websites and their contents,
  • To enable us to contact you and/or to be contacted by our partners,
  • To enable you to benefit from our services (access to the Mooncard solution, documentation, training, the Blog),
  • To offer you our newsletters, products and services that you wish to receive,
  • To comply with our rights and obligations under user contracts and for any other legal purposes,
  • To notify you of changes to our Websites or our product and service offerings.


We also use cookies or trackers to enhance your interactions on our Websites and your user experience, including by:

  • Allowing the Websites to recognise you and your equipment, thus you will not have to provide the same information multiple times for the same task;
  • By recognising the username and password you have already provided to identify yourself across the Websites.


Analyse traffic and data on the Websites to:

  • Measure the number of visitors and users, making it easier to use and ensuring its ability to respond quickly to your requests;
  • Estimate browsing patterns and speed up your searches;
  • To help us understand how you interact with and use our websites in order to improve them.



Your Data is processed by Mooncard employees in charge of :

  • Training management ;
  • Website management ;
  • Partnership management ;
  • Legal department.


Moreover, within the framework of our activity, and for external processing purposes, your Data may be communicated to subcontractors, service providers or other third parties. These third parties are bound by contractual obligations to respect the confidentiality of the Data and to use it only for the purposes for which we provide it to them. You can therefore be sure that your data is also well secured.

Your Data may be transferred to any purchaser or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of Mooncard's assets due to uncertainty or bankruptcy, liquidation or other processes in which user Data from Mooncard's various sites is one of the transferred assets. Such events will be subject to specific disclosure.

Finally, we may also disclose your Data:

  • To comply with any legal mandate, law or legal process, including governmental and regulatory requests;
  • If we consider disclosure necessary or appropriate to protect the rights, property or safety of Mooncard, its customers or other stakeholders Such disclosure includes the exchange of information with other companies and organisations for the purpose of protecting against fraud and counterfeiting.


Links to third party sites

The Website may contain links to various websites or social networking platforms maintained on third party servers, by persons or organisations over which Mooncard has no control or rights. We shall not be responsible for the manner in which your Data is stored or used on the servers of such third parties.

You should familiarise yourself with the applicable data protection policy of each third party website you access via our Website to understand how your Data will be used.


Mooncard only saves your Data for the period of time necessary for the purposes set out in Article 3.

This retention period is not the same for all Data, as the nature and purpose of the collection may vary. Similarly, certain legal obligations impose a specific retention period. The different periods are detailed below: For any contact with Mooncard via the different contact forms or the telephone number, your Data will be kept for three (3) years from the last exchange with Mooncard and then deleted.

In the Blog context, your connection data is kept for one (1) year from each connection.

Lorsque vous souhaitez télécharger l’un de nos guides, et que vous avez accepté de recevoir nos Newsletters, ou que vous vous êtes inscris aux Newsletters de nos Sites, vos Données seront conservées jusqu’à votre désabonnement de ces dernières. Si vous n’avez pas accepté de recevoir nos Newsletter dans ce formulaire, vos Données seront conservées pendant deux (2) ans.When you choose to download one of our guides, and you have agreed to receive our Newsletters, or you have signed up to receive Newsletters from our Websites, your Data will be retained until you unsubscribe from them. If you have not agreed to receive our Newsletter in this form, your Data will be retained for two (2) years.

When you report illegal content to Mooncard, the period of retention of the Data may vary depending on the infringement in question and the statute of limitations applicable to it.

When you contact us via the contact form to participate in one of our training courses, all Data related to your participation in these courses will be kept for ten (10) years from the date of their completion.

The data required to use our Services, as well as all processing data falling within the regulatory framework of banking and security of the source of funds may be kept for up to six (6) years. Finally, with regard to the Data collected by means of cookies or tracers, they will be kept for up to six (6) months for cookies or tracers measuring the audience and up to thirteen (13) months for the others.


Your Data is stored on secure servers and protected by various systems and protocols such as firewalls, anti-virus software and restricted access. We have put in place technical and organisational measures to ensure the security and confidentiality of your Data and to prevent accidental loss and unauthorised access, use, modification and disclosure. However, given the inherent characteristics of the Internet, we can only be held to an obligation of means and not of result in our mission to protect your data. We strive to protect your Data, but we cannot guarantee the absolute security of information transmitted to the Websites. You agree that you transmit your Data at your own risk. We cannot be held responsible for any breach of the privacy settings or security measures in place on our Websites.

In this respect, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep your user account password secret and to take care to keep your sessions disconnected when you are not using them.


You can choose how the Data you provide to us is used:

  • You can browse the Website without providing any Data. If necessary, you will not be able to use certain features of the Websites and in particular to use the Mooncard solution.
  • You may decide not to receive the Newsletter. In this case, you simply unsubscribe using the link in the e-mail that sends you the Newsletter,
  • You may decide not to provide your e-mail address in the various contact forms. However, you should be aware that you will not be able to obtain a response from Mooncard or the partner you wish to contact. In accordance with the provisions of the regulations applicable to the protection of personal data, in particular, the European Data Protection Regulation 2016/679 (hereinafter the "RGPD") and the law of 6 January 1978 n°78-17 known as "Informatique et Libertés" (Data Protection Act) and its amendments, you have a right of access and a right of rectification to your Data. Furthermore, subject to the conditions provided for by the said regulation for the exercise of these rights, you benefit from :
  • A right to the deletion of your Data
  • A right to limit the processing of your Data ;
  • A right to object to the processing of your Data on legitimate reasons, in accordance with Article 21 of the GDPR;
  • A right to portability of the Data you have provided;
  • The right to withdraw consent, where consent has been sought from you.


Where the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time. You acknowledge, however, that the processing carried out before the revocation of your consent remains perfectly valid.

You also have the right to object, without giving any reason, to Mooncard profiling your Data in the context of sending content or communications for commercial prospecting purposes.

However, in accordance with Article 12.6 of the GDPR, to exercise these rights, Mooncard, as data controller, reserves the right to ask you to prove your identity. We inform you that your identifying information will be deleted once we have responded to your request.

You can exercise these rights by sending an e-mail to 

We have one month to respond to any request to exercise your rights. This period may be extended by two months due to the complexity or excessive number of requests.

Finally, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), notably on its website .

Need more information ?

Our team is available Monday to Friday from 9 a.m. to 7 p.m. to present the Mooncard solution to you and work with you to design a tailor-made quote corresponding to your business needs.

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